Negotiation Skills
The aim of negotiation is to reach an agreement. This module explores the six phases of negotiation: preparation and planning, opening, exploring, testing, bargaining and...
Making Objectives Happen
Objectives are part of our everyday working lives. This module explores the four main types of objective and how to achieve these objectives by following...
How To Be Assertive
This module looks at the different types of behaviours: passive, aggressive and assertive and considers the factors that can influence how a person behaves, both...
Expressing Yourself
The way in which people present themselves can be affected by a number of factors, both social and cultural. Public speaking can be a daunting...
Effective Writing
Writing is an essential part of working life, but do you know how to write effectively? This module explores how to prepare for writing, how...
Effective Delegation
Delegation is vital to the success of a team. This module will explore the benefits of delegation, deciding what to delegate, planning and then briefing...
Developing Leadership
The primary responsibility of a leader is to ensure their team achieves its task. This module will look at how to define the task and...
